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FAQ'S

  • How do I know that you are legitimate?
    We're #1. Period. We've united happy families and individuals to their healthy lifelong four-legged companion for over 15 years. From our own family members to our closest of friends. The odds are one of your family members or friends was connected to their healthy puppy from our services. In partnership with PetPay, Inc. we've lead the industry in security and fraud prevention from online and in-person scams to deceptive breeding practices.
  • Is it safe to order online?
    Let us first premise this answer with YES (through us). However, we do NOT condone purchasing puppies online from other sources. Our vast breeder network and history coupled with unparalleled USDA Breeder Screening requirements on top of the ability to purchase your puppy securely through PetPay, Inc.. *The only payment platform accepted by J & J Kennels.
  • What's the difference between you and a pet store?
    Absolutely pawsitively everything. Please do not buy a puppy from a pet store. We employ a safe harbor for puppies to be protected from puppy mills. #SayNoToMills should be extended to #SayNoToPetStores.
  • What methods of payment do you accept?
    We accept all major credit cards including ach and bank transfers. Some puppies may come with an optional payment plan which must be paid in full prior to delivery.
  • What is your refund policy?
    We do not offer refunds as you are agreeing to adopt and care for a living companion. We never pressure you to make an impulse decision. Most puppies have a short period of time to find their furever home. By cancelling your adoption promise you shorten the likelihood your puppy will be able to find a home. We care to only work with pawsome pet parents who can absolutely care for their four legged bundle of joy.
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